Package implementation is an arduous and time consuming task. VanceInfo assists clients in maximizing their returns on packaged applications by providing implementation covering the full spectrum of your enterprise needs (ERP, CRM, Supply Chain, EAI, and PDM/PLM). By targeting VanceInfo's unique accelerated business optimization process, The Power to Focus, we provide comprehensive management and ongoing optimization of your packaged solutions. Our goal is to provide customized package implementation that is both innovative and seamless, offering clients cost effective solutions for stability and consistent results. We can assist you in the following:

• Package evaluation and selection
• Package implmentation
• Customization
• Global rollout
• Enhancement, maintainance, and product support
• Version upgrades

Based on our extensive knowledge in CRM and implementation experience with blue chip customers, VanceInfo has developed different industry specific and non-industry specific modules to ensure the extensiveness of our product family. Michelle CRM Solution is a truly comprehensive solution for today’s customer centric businesses that are dedicated to bring better value to their customers and to increase their bottom line. VanceInfo’s complete CRM solution includes:

 Michelle CRM Product Suite

• Sales & Marketing
• Customer Service & Collections
• Customer Retention & Loyalty campaigns

  Customer Care Center Setup

• PABX & ACD
• Multi-media – CTI, Internet, IVR, VRS, Fax

  Professional Services

For more details, see VanceInfo Michelle CRM under Application Packages.

Intelligent businesses understand the significant power of next generation business intelligence/data warehouse (BI/DW) solutions. BI/DW can unlock the potential stored in your organization's data, delivering fast and effective insights into decision making. Extract information, identify technology and market trends, and provide superb analysis and thought leadership for the right decisions.

VanceInfo offers BI/DW services designed to help your company meet constantly evolving business demands. Our strict adherence to quality processes and methodologies ensures proven solutions, targeting areas with the greatest potential to produce business value. Our BI/DW services are scalable, effective, and cost-effective. With the deep multi-technology domain expertise of VanceInfo's Enterprise Solutions Center (ESC), we can provide a diverse range of BI/DW services.