The dynamic nature of the manufacturing and retail industry requires multiple channels to reach customers, focusing on supply chain, distribution, and customer relationship management strategies to enhance competitive advantage and profits. Stay at the forefront of a dynamic industry with strategic planning and more efficient processing systems. Utilize the best knowledge and technologies available with VanceInfo's wide spectrum of IT and consulting services, effectively leveraging technology to increase efficiencies and drive competitive advantage.

VanceInfo is your dedicated partner, committed to navigating you through the murky waters of global competition. VanceInfo offers its rich domain knowledge and technical capabilities to assist your organization in giving customers what they want, when they want it, wherever they are. Manage diminishing customer loyalties, mounting competition, and expanding customer choices with the best use of technology to keep your organization a step ahead of the curve. With over a decade of experience in the IT outsourcing industry, VanceInfo assists you to effectively execute your best game plan and win. We are dedicated to quality solutions and services that follow CMMI and ISO9001 processes and methodologies, offering proven business optimization results and value.

Client

A leading multinational corporation providing a diversified set of innovative products and services worldwide

Challenges

Client looked for partner to support rapid growth in the APAC region and fulfill it global strategy. Wants to evolve current outsourcing project work into a transformational outsourcing solution that combines cost savings with enhanced IT flexibility. Challenges include:

• Highly diversified product categories and a large distribution network including sales reps, distributors, retailers and end users
• Global scope – internal and external customers distributed worldwide
• Complicated business processes in Purchasing, Inventory, Sales Order and Material Management

Solution Provided

VanceInfo delivered the following solution:

• Opened a new Global eBusiness Development Center to enrich global eBusiness solutions portfolio and develop common eBusiness components for client's worldwide use – China, APAC, and global
• Designed and delivered a new e-business system to ensure a smooth distribution process and after-sales online support, including POS, e-Club and e-warranty etc
• Delivered a user-friendly, efficient, and flexible data analysis platform to accommodate multiple data access requirements
• Designed and implemented a DW/BI solution to extract data from e-business system, transfer it to a Microsoft SQL Server pre-staging database, and load it into a data warehouse in a high-performance and cost effective manner
• Delivered internal HR e-learning management system using Lotus Notes, task includes Websphere upgrade & maintenance

Results

The client benefitted from the following results:

• Enabled better and timely customer feedback / communication to improve customer loyalty for the client
• VanceInfo became a global strategic vendor of the client through the team's excellent performance in China on initial projects, scope expanded to rest of APAC and overseas. Client benefits from vendor consolidation – VanceInfo chosen as primary APAC partner.

Technical Highlights

• Skills: Java, SOA, DW/BI, Lotus Notes
• Data migration: SQL Server pre-staging database
• Reporting (Master Data, Sales and Distribution, Materials Management): BO/QlikView
• Scope: 35+ engineers, 200 man-months, on-going