Technical Support Engineer
Job Description:
1. Work under direction and supervision to support our customers with automation effort by using/leveraging/porting tools developed by VanceInfo automation technology to increase automation coverage and reduce costs;
2. provide technical support to existing and prospective customers for Virtual bedrock System;
3. deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis;
4. assist to provide recommendations to customers using the VanceInfo patterns and practices, case studies and proven solutions;
5. ensure diligence on support cases and documenting troubleshooting steps;
6. assist VanceInfo's engineers to make presentations for new VanceInfo's technologies and other strategic concepts such as performance and stress, loading balance, virtualization technologies.
1. Work under direction and supervision to support our customers with automation effort by using/leveraging/porting tools developed by VanceInfo automation technology to increase automation coverage and reduce costs;
2. provide technical support to existing and prospective customers for Virtual bedrock System;
3. deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis;
4. assist to provide recommendations to customers using the VanceInfo patterns and practices, case studies and proven solutions;
5. ensure diligence on support cases and documenting troubleshooting steps;
6. assist VanceInfo's engineers to make presentations for new VanceInfo's technologies and other strategic concepts such as performance and stress, loading balance, virtualization technologies.
Job Site:
Redmond, WA
Redmond, WA
Requirement:
BS (or foreign degree equiv.) in Electrical Engineering Technology, EE, CS or related plus one year experience
BS (or foreign degree equiv.) in Electrical Engineering Technology, EE, CS or related plus one year experience
Remark
Please mail resume to 2563 152nd AVE NE, Suite E, Redmond, WA 98052
Please mail resume to 2563 152nd AVE NE, Suite E, Redmond, WA 98052





