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Case Study: Strategic Outsourcing Partnership in China
Client / Situation
A global leader in integration software
- Client seeks:
- Diversification away from India
- Proximity to TIBCO’s end market
- Improvement in operating efficiency, time-to-market and price competitiveness of core products
- VanceInfo began Offshore Delivery Center (ODC) services to client in 2005
Challenges
- Fast team ramp-up of highly skilled engineers required
- Engineers require strong ability to communicate using English via both email and phone
- Technical support services requires reproduction of diverse issues across multiple product lines and HW/SW environments
Solutions Provided
- Sent initial core team of engineers to India for knowledge and responsibility transfer from current vendor
- Utilized advanced technologies and process-based methods to ensure high level of security
- Leveraged talent pool in China to build an ODC responsible for all aspects of the product lifecycle, including:
- Development, QA & Testing, Technical Publications, Technical Support
Results
- High quality team of professionals with low attrition rate
- VanceInfo’s in-depth experience with client’s products played important role in our client’s market penetration efforts
- Successfully helped client win important bids and secure new clients in the Chinese market
- Participation in client’s sales & marketing efforts has created new opportunities to further develop the relationship and create additional value for client
Technical Highlights
- Skills: Java, J2EE, SOA, full range of TIBCOtm products including EMS, BusinessWorks, Adapters, Administrator
- Platforms: Linux, AIX, HP-UX, Solaris, Windows 2000/2003/XP
- Communication tools: Phone, email, Siebel, WebEx
